SHIPPING & RETURNS
All orders are shipped from our fulfillment center. Orders will be shipped Monday – Friday, except on major holidays. Orders placed on holidays and weekends will generally be processed within two (2) business days. A tracking number will be emailed to you after placing your order. Once seven (7) days have passed after receiving your shipment, we will no longer allow returns for any product for any reason of any kind. It is the consignees sole responsibility to inspect and approve of all product received, notifying us of any concerns within seven (7) days. If we are contacted within seven (7) days, we are happy to assist you. There are no exceptions to these rules.
All orders are fulfilled on chronological basis. If an expedited method of shipping is selected, we will do our best to accommodate however there are no guarantees that choosing expedited methods improves the processing time of the order(s).
Due to the nature of our products, we only ship to certain countries. Please contact: firstname.lastname@example.org for further details.
We will replace items if they are defective or damaged. Please contact our customer service department within seven (7) days of receiving your purchase.
We will require:
Your order number, which is provided in the invoice that arrives with your order, details pertaining to item(s) you wish to return and a photo of the damaged item(s).
Please email the information and photo to email@example.com
Returns are generally processed within 2-3 business days and we will notify you by email once your refund, replacement or exchange has been processed. Refunds may take up to 7 business days depending on your bank.
During major holidays, please allow a maximum of seven (10) business days for your refund, replacement or exchange to be processed.
All refunds will be issued to the purchaser’s original payment method, less the shipping charges. If the original payment method is no longer available, a store credit will be issued.